Kenya Power and Lighting Company (KPLC) has outlined the steps for Kenyans to follow when their tokens are rejected.[โฆ]CLICK HERE TO READ THE FULL ARTICLEโถ
On October 16, 2024, the company shared this information on its social media platform after a customer reported an issue.
Despite entering the correct token multiple times, the customer received a rejection message and included her meter number in her request for assistance.
In response, KPLC provided the following steps to address a rejected token:
- Replace the batteries in the CIU device used for loading tokens.
- Turn off your meter at the main switch for 30 minutes.
- After waiting, dial 804 and enter your 11-digit meter number on the CIU to confirm it.
- Load the token again.
KPLC emphasized that customers should conduct this procedure in the affected household and not at a neighborโs houseโฆCLICK HERE TO READ MORE ARTICLES>>>
